Lernvilla Partner

Talkfest Trainer

Fay Macsween

Special English Training

Fay was born in Scotland and came to Austria in 1980 after finishing her studys in Germanistik at Strathclyde University. She then qualified to become a TEFL Teacher and Teacher Trainer and has specialiced in the areas of executive coaching and incompany courses. Her broad range of experience includes lecturing at the University of Applied Sciences in Eisenstadt and the Vienna University of Economics and Business Administration. She conducted intensiv seminars at the Austrian Federal Academy of Public Administration and was Director of Studies at International House Vienna. Fay is well established as a language consultant and trainer in a broad range of companies and institutes throughout Austria.

Kelly James

Special English Training

Kelly is an Australien who was lived in Austria since 1992. After completing a Diploma in Applied Arts and Science she started her business career. In only a few years she worked her way through the ranks, learning all facets of business, eventually holding a senior Product Management position in the computing industry. Her role included high level sales meetings and presentations, marketing, budget setting and stuff training. Feeling the need for international experience she moved to Hong Kong in 1990 where she started her career in Business English consulting and training. She then left Asia for Europe and set up in Austria, where she has been consulting in all aspects of conducting business in English trough seminars and in- house courses across a broad range of industries in many of Austria`s high profile companies.

Kommunikationstraining

im persönlichen Gespräch und am Telefon, Kundenorientierung, Reklamations- und Beschwerdemanagement

Verkaufstraining

persönlicher Verkauf, Telefonverkauf, Neukundenakquise, Einwandbehandlung, Argumentationstechnik, Nachfassen von Offerten, Mahntelefonate

Telefonmarketing

Seminare für In- und Outbound-Agents

Burnout-Prophylaxe

Stressmanagement, Leistungsfähigkeit erhalten

Office Management

Büroorganisation, Chefentlastung, Korrespondenz, Protokollführung, Ablage- und Informationsmanagement, Chefentlastung>